Terms & Conditions

Merchant Identity & Governing Law

• Legal Entity: This platform is owned and operated by Random Cafe Restaurant Company (W.L.L. — Capital: 40,000 KWD), registered under Commercial Registration No. 530306, License No. 2025/21936, and Civil ID No. 6226044.
• Governing Law: These Terms, and any sales or disputes arising from your use of this website, shall be governed by and construed in accordance with the laws of the State of Kuwait. Any legal action or dispute shall be subject to the exclusive jurisdiction of the Courts of Kuwait.

User Eligibility & Accounts

• Age Requirement: By using this website, you represent that you are at least 18 years of age, or accessing the site under the supervision of a parent or legal guardian.
• Account Information: You are responsible for maintaining the confidentiality of your account information, login credentials, and password, as well as restricting access to your device.

Pricing, Products & Currency

• Currency: All prices listed on this website are denominated in Kuwaiti Dinars (KWD) unless explicitly stated otherwise.
• Product Availability: Prepared food, fresh specialty beverages, packaged coffee beans, and merchandise are subject to daily availability. Random Cafe Restaurant Company reserves the right to limit order quantities or modify menu items without prior notice.
• Pricing Accuracy: While we strive to ensure absolute pricing accuracy, errors may occur. If an item's correct price is higher than stated at checkout, we will contact you prior to processing your order.

Payments & Security

• Payment Methods: Random Cafe Restaurant Company accepts valid local and international payment methods, including K-Net (Kuwaiti Debit Cards), Credit Cards (Visa / Mastercard), and Apple Pay through secure third-party payment gateways.
• Card Data Security: All online transactions are processed through PCI-DSS certified, secure payment service providers. Random Cafe Restaurant Company does not store or process credit/debit card numbers or sensitive financial data on its servers.
• Order Confirmation: An order is deemed accepted once transaction authorization is confirmed by your issuing bank and an electronic order confirmation is generated.

Delivery & Order Fulfillment

• Delivery Timeframes: Delivery timeframes estimated at checkout for fresh drinks and food items are indicative. We aim to process and fulfill local orders promptly to preserve product quality.
• Accurate Details: Customers are responsible for providing a complete and accurate delivery address, active contact phone number, and delivery instructions within the State of Kuwait.

Refunds & Consumer Rights

• Refund Policy: All purchases, exchanges, and refunds at Random Cafe Restaurant Company are strictly governed by our Refund & Return Policy, which complies with Kuwait Law No. 39 of 2014 on Consumer Protection and its Executive Regulations.
• Statutory Rights: Pursuant to Article 11 of Kuwait Law No. 39 of 2014, nothing in these Terms is intended to limit, waive, or restrict mandatory consumer protection rights provided under Kuwait law.

Intellectual Property

Amendments